Privacy Policy

Petzola Privacy Policy

Last updated: 06/24/2022


This Privacy Policy describes how Petzola (“we,” “us,” or “our”) collects, uses, and shares information collected through our website, our software applications, our mobile apps or when you otherwise interact with us (the “Services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

By using the Services, you are consenting to the terms set forth in this Privacy Policy now and as amended by us. If you do not agree to these terms, do not access or use the Services. This Privacy Policy does not apply to any third-party applications or software that integrate with our Services or platform, or to any other third-party products, services or businesses. 


Collection of Information

Information You Provide Us

We collect information when you create an account, download the app, interact with the Services, interact via chat, request customer service, fill out forms, communicate with us via a third party, respond to surveys, interact with us via social media sites, use the Services or otherwise communicate with us. Information collected may include your name, email, postal address, phone number, payment info, pictures, videos, pet information (such as name, breed, and age), pet medical history, and any other information you choose to provide. 

We collect information the following types of information from you:

customer records information, such as first and last name, pet name, email address, mailing address, phone number, and pet medical information;

billing information, such as credit card number, security code, expiration date, and billing address;

unique identifiers, such as a username and password chosen by you, account number, IP address, and other identifiers assigned to you by us or a third-party that you have authorized by establishing an account or other relationship;

preferences and commercial information, such as action history, marketing preferences, information requested or rejected, Services purchased, obtained, or considered, and other selections made by you;

audio, electronic, or video information, such as pictures or videos of your pets which may contain members of your household;

internet or other electronic network activity information, such as browsing history, search history, and information regarding your interaction with our website, application, or an advertisement

demographic information, such as age, gender, interests, and zip code; and/or

location information, such as GPS locations, IP address, street address, city, state, and/or phone number.

Information We Collect from Other Sources

We may also collect information about you from third parties, including data brokers, social media sites, mailing list providers, and publicly available sources. By way of the services offered, we may collect information about you and your pet(s) from veterinarians and clinics and other like third parties. This information may include account history, pet medical information, contact data, appointment history, payment history, purchase history and any other information you may have provided to your veterinarian/clinic.

Automatically Collected Information

When you access or use the Services, we automatically collect information about you, including:

Log Information: We collect log information about your use of the Services, including the type of browser you use, application version, access times, pages viewed, time spent on pages, clicks, website technical errors, your IP address and the page you visited before navigating to our Services.

Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies, pixels and local storage, implemented either by us or a third party. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count site visits. Pixels are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and ad campaign effectiveness. Local shared objects are stored on your device and used to provide video or animation, or collect information for analytics. You may be able to disable cookies in your browser settings or set your browser to alert you when cookies are being used. If you disable cookies, you may not be able to use all of the features of our Services. Some web browsers may transmit “do not track” signals. We currently do not take action in response to these signals. For more information about cookies and trackers and how to disable them, please visit “Your Choices” below. 

How We Use Information

We use the information we collect to provide, maintain, and improve our Services. We may also use the information we collect to:

Send you technical notices, updates, security alerts and support and administrative messages and to respond to your questions and customer service requests;

Communicate with you about products, services, offers, and events offered by Petzola and others, and provide Information we think will be of interest to you;

Monitor and analyze trends, usage and activities in connection with our Services;

Detect, investigate and prevent security incidents, malicious deceptive or fraudulent transactions and other illegal activities and protect the rights and property of Petzola and others;

Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;

Debug to identify and repair errors that impair site functionality;

Comply with the law and our legal obligations; and

Carry-out any other purpose described to you at the time the information was collected.

How We Share Information

We may share information we receive about you as follows or as otherwise described in this 

Privacy Policy:

We may share information about you and your pet with veterinarians or other service providers who need access to such information to provide the Services;

We may also share information from forms you have filled out and from other submissions with our business partners, who may use those submissions for analysis and marketing purposes or for an eCommerce marketplace:

We may disclose information if we have a good faith belief that we are required to do so to comply with the law or legal process, such as in response to subpoenas, courts orders, or requests by government authorities, law enforcement authorities, courts, or regulators, including lawful requests by public authorities to meet national security or law enforcement requirements;

We may share information between and among Petzola and our current and future parents, affiliates, subsidiaries and other companies under common control or ownership;

We may share your information when we otherwise have your permission.


We are committed to data security and safeguarding the confidentiality of your information. We use reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Electronic Payment & Credit Card Transactions

The Services may employ the use of third-party services (e.g. Stripe, Braintree) for the purpose of facilitating payment for use of the Services. By submitting your payment information, you grant us the right to provide the information to these third parties.

Your Choices

Information Use and Account Cancellation 

If you wish to deactivate your account or request that we no longer use your information, please contact us at Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Promotional Communications by Email or Text Message

You may opt out of receiving promotional emails by following the instructions in those emails or by contacting us as noted below. If you opt out, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.

To opt out of receiving promotional text messages from Petzola at any time, reply with the word “STOP.” A confirmation message of your opt out will be sent to your mobile number. 

Cookies and Trackers

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies, although some Services may not function properly if you disable cookies. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, but that may affect your ability to view images in other email that you receive. Please see the Adobe website for comprehensive information on how to delete or disable local shared objects known as Flash cookies. Also, the Services may use Google Analytics. To opt out of Google Analytics please visit

Push Notifications/Alerts

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device or to your desktop via your browser. You can deactivate these messages at any time by changing the notification settings within your browser and/or on your mobile device.


To the extent prohibited by applicable law, Petzola does not allow use of our Services and websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us at and we will take steps to delete such information.